Wholesale Return and Exchange Policy at BodyReact

In wholesale cooperation, the best outcomes are achieved when purchasing decisions are made before volume commitment, based on real evaluation and verifiable data. BodyReact has established clear pathways that allow buyers to assess quality, packaging, market suitability, and pricing logic before scaling order volumes, keeping commercial risk controlled from the outset.

This page not only explains the exchange policy, but also clarifies the preventative routes available before purchase. These structures help buyers select SKUs and order levels with confidence. The sections below define the post-purchase exchange rules in a clear, step-by-step framework, ensuring buyers understand the correct course of action and applicable limits at every stage.

Pre-commitment evaluation: opportunities are provided to assess quality, packaging, and market alignment before wholesale ordering
Controlled collaboration entry: defined starter levels and volume tiers support measured market testing
Data-led decision support: pricing, logistics, and compliance data are available for informed planning
Reduced exchange dependency: structured evaluation paths significantly lower the likelihood of post-purchase exchanges

This approach ensures cooperation begins with clarity and structure, positioning the exchange policy as an operational safeguard rather than a substitute for initial decision-making.

Purpose and Scope of the Wholesale Exchange Framework

In wholesale operations, managing exchanges or returns is part of a planned operational structure rather than a reactive response to market conditions or sales performance. BodyReact has designed this framework so buyers understand adjustment pathways, limitations, and execution processes before placing an order.

The purpose of this section is to clearly define how post-purchase exchanges are handled, ensuring decisions remain predictable, structured, and aligned with supply chain logic. This framework forms part of a professional cooperation model and is accessible to buyers from the outset.

Commercial cooperation context: these policies apply exclusively to wholesale orders and differ structurally from consumer sales
Defined adjustment pathway: exchanges are positioned as a portfolio adjustment tool, not order cancellation
Pre-purchase transparency: all conditions are disclosed in advance to support informed decisions
Operational stability focus: policies are designed to preserve pricing integrity, stock planning, and continuity

This framework enables cooperation to function on predictability, structure, and operational alignment.

Exchange in Place of Cash Refunds

BodyReact does not provide cash refunds and instead offers product exchange under defined conditions. This approach is intended to maintain financial balance, distribution stability, and uninterrupted production and inventory planning.

Exchange allows buyers to adjust their product mix without removing capital from the cooperation cycle or introducing unpredictable financial pressure.

Replacement-based model: enables portfolio adjustment without withdrawing capital from cooperation
Cash flow control: eliminates unwanted financial volatility in wholesale relationships
Price structure protection: prevents market price distortion or downstream pricing pressure
Continuity of cooperation: exchange is treated as progression, not termination

This structure allows controlled correction without compromising system stability.

Permitted Timeframe for Exchange Requests

To maintain operational order, exchange requests must be submitted within a defined timeframe. This period provides buyers with adequate opportunity for initial assessment while preventing long-term uncertainty in downstream processes.

The permitted exchange request window is a maximum of 30 days from the recorded delivery confirmation date in the system. Requests submitted outside this timeframe will not enter the review process.

Time calculation reference: the system-recorded delivery confirmation date is the official starting point
Reasonable assessment window: allows evaluation of early sales and market response
Prevention of open-ended delays: time limits prevent late or undefined requests
Single request per order: each order may enter the exchange process only once

This timeframe balances buyer flexibility with operational consistency.

Physical Condition Requirements and Exchange Limits

For exchanged goods to re-enter the distribution cycle, physical condition and quantity control are essential. Clear criteria are therefore defined for packaging condition and exchange limits.

For discretionary exchanges, the maximum allowable quantity is one full sealed carton of 25 units from a single SKU per order, even if multiple products were purchased. Exchanges are strictly limited to one complete carton of one SKU per order.

Sealed packaging condition: only fully sealed cartons with no signs of opening are eligible
Defined exchange unit: exchanges are processed exclusively by complete cartons
Strict exchange cap: one SKU and one carton per order is permitted
Large-volume separation: high-volume orders are managed outside this standard framework

These requirements protect product integrity and distributor trust across the supply network.

Formal Exchange Request and Review Process

All exchange requests must follow the official and defined submission route. This process ensures each stage is documented, traceable, and transparent, preventing miscommunication.

Exchange requests must be submitted exclusively through the support chat associated with the original order, and official approval must be obtained before any physical return is initiated.

Order-linked submission: requests are accepted only via the support chat of the relevant order
Visual documentation requirement: clear images from multiple angles are mandatory
Purchase verification: invoice or purchase receipt must be provided for validation
Pre-dispatch authorisation: goods may only be sent after written approval

This structure ensures precise, documented, and condition-aligned review.

Defective or Unsatisfactory Goods on Receipt

If goods arrive in an unsatisfactory condition, these cases are assessed outside the discretionary exchange framework. Situations such as damage, faults, or poor condition at delivery follow a separate review path.

These cases are not subject to SKU limits, carton caps, or the one-exchange-per-order restriction and are reviewed individually.

Condition issues on receipt: damage, fault, or unsatisfactory delivery condition
Independent assessment route: excluded from discretionary exchange limitations
Prompt evidence submission: images and explanations must be submitted within 72 working hours of delivery confirmation
Replacement coordination: resolution follows technical review and formal approval

This separation protects buyer rights while maintaining operational order.

Logistics Responsibilities and Exchange Coordination

In wholesale cooperation, exchanges are not administrative actions but structured logistics processes requiring coordinated execution. Responsibilities and sequencing are clearly defined to prevent ambiguity, unexpected costs, or supply disruption.

This section clarifies responsibility allocation, cost handling, and final settlement logic.

Return shipping cost handling: return shipping is the buyer’s responsibility unless the issue is directly attributable to BodyReact
Pre-movement coordination: dispatch timing, method, and destination require prior approval
Post-receipt verification: returned goods are inspected against declared conditions
SKU price adjustment settlement: any price difference is transparently calculated and applied

This framework ensures exchanges are executed with minimal friction and full financial clarity.

International Buyers and United Kingdom Delivery Framework

For international cooperation, delivery and logistics responsibility must be clearly defined from the outset. BodyReact operates on a United Kingdom delivery basis to control customs risk, international transit uncertainty, and factors beyond operational control.

This structure enables international cooperation to operate within a defined, predictable, and dispute-resistant framework.

UK delivery point basis: all orders must be delivered to a valid UK address, where responsibility concludes
Local representative requirement: international buyers must appoint a trusted UK-based representative, warehouse, or forwarder
Risk and ownership transfer: after UK delivery, transport, insurance, customs, and clearance are the buyer’s responsibility
International exchange pathway: exchange requests must be processed via the UK representative under the same declared conditions
Destination customs responsibility: import compliance, taxes, and destination regulations remain the buyer’s responsibility
No international re-dispatch obligation: BodyReact does not manage or fund onward international shipment after UK delivery