Communication Pathways and Access Structure at BodyReact

BodyReact approaches communication with wholesale buyers as a structured process rather than a collection of disconnected contact points. The purpose of this page is to clarify how information, decision-making, and support are accessed at each stage of cooperation, so buyers always know where to find answers and when direct communication is appropriate.

Structured communication framework: each type of enquiry follows a defined route
Clear separation of stages: avoiding confusion between pre-order and post-order contact
Decision support over correspondence: data access replaces unnecessary messaging
Order-linked support model: direct communication activates only after an order exists

This approach ensures communication remains precise, traceable, and aligned with the actual stage of the buying process, rather than relying on general enquiries or open-ended contact.

If You Have Not Placed an Order Yet

Before placing an order, most questions relate to product suitability, pricing logic, quality standards, logistics, and market compatibility. At BodyReact, this information is made available in advance so buyers can carry out their initial assessment without the need for direct contact.

Structured Knowledge Hub on the homepage: covering common wholesale decision questions
Analytical product pages: presenting operational data instead of promotional descriptions
Pre-purchase process clarity: explaining production, packaging, and fulfilment logic
Frequently asked questions addressed in context: answers appear where decisions are made

At this stage, the goal is understanding rather than interaction. Most pre-order questions are already addressed through structured content and contextual FAQs.

If You Are in the Decision-Making Phase

When a product selection or order volume is close to being finalised, buyers typically require formal tools to evaluate suitability and financial impact. BodyReact supports this phase through clear, low-pressure mechanisms designed for informed decision-making.

Official product samples: assess quality, packaging, and market fit before commitment
Transparent proforma invoices: review full cost structures without payment obligation
Defined tiered pricing logic: analyse unit costs and margins at different volumes
Removal of informal negotiation: decisions based on fixed, comparable data

This stage allows buyers to move forward with clarity, supported by verifiable inputs rather than assumptions or sales pressure.

If You Have Already Placed an Order

Once an order is confirmed, the communication model shifts. Support at BodyReact becomes order-specific, ensuring that discussions, documents, and follow-ups remain relevant, secure, and traceable.

Dedicated order-linked communication: direct discussion tied to each individual order
Lifetime access to order history: all messages and documents remain available
Live order progress visibility: preparation, dispatch, and delivery tracking
Secure document and image exchange: supporting logistics, compliance, and technical checks

This structure ensures post-purchase support is focused and meaningful, rather than general or fragmented.

Clarifying How Frequently Asked Questions Are Addressed

The BodyReact platform is designed to answer common questions before they create the need for direct contact. For this reason, frequently asked questions and explanatory content are embedded across key touchpoints, including product pages, decision panels, and the Knowledge Hub available on the homepage.

Pre-purchase concerns addressed early: pricing, quality, logistics, and cooperation terms
Process explanations embedded in product pages: fulfilment timelines and delivery logic
Reduced need for general enquiries: answers are provided at the point of decision
Support reserved for active orders: keeping communication relevant and efficient

This approach allows buyers to find accurate answers quickly, in the appropriate context, without relying on open-ended enquiries.

Official Company Information

BodyReact operates as a registered wholesale supplier with transparent corporate and operational disclosures to support professional cooperation.

Commercial Brand Name: BodyReact
Registered Legal Entity: BodyReact Ltd
Company Registration Number (Companies House): 14343159
Year Established: 2019
Country & Legal Jurisdiction: United Kingdom
Registered Office Address: Office 209, Winchester House, 259–269 Old Marylebone Road, London NW1 5RA, United Kingdom
Official Business Email:
Official Website Domain: bodyreact.com
Operational Status: Active / Trading
Primary Business Activity: B2B wholesale supply of food supplements and nutritional formulations
Target Markets: United Kingdom, European Union, International B2B
Target Customer Groups: Large-scale distributors, pharmacies, clinics, dietitians, health coaches, supplement stores, gyms and clubs, personal trainers, organic shops, online retailers
Sales Model: Wholesale supply, bulk ordering, sample-ready product packs for commercial partners
Minimum Order & Packaging Structure (MOQ): Sealed cartons of 25 units; predefined volume-based packs with tiered pricing: Starter Pack (1×25 units), Clinical Pack (2×25 units), Business Pack (4×25 units), Distributor Pack (6×25 units), Logistics Class (300 units on pallet), Distribution Class (500 units on pallet), Expansion Class (1000 units on pallet)
Regulatory and Quality Compliance Framework: Compliant with FSD 2002/46/EC and FSR 2003, BRC AA Grade and GMP certified standards, ISO 9001:2000 quality system, ingredient declaration aligned with FIC EU 1169/2011, batch traceability and recall procedures in accordance with EC 178/2002, and GFSI-benchmarked food safety certification
Manufacturing and Sourcing Regions: United Kingdom and European Union
Transparency and Traceability Policy: Certificates of Analysis available upon request, with full batch-level traceability maintained
Official Communication Channels: Organisational email support and one-to-one dedicated support chat linked to each individual order

All formal communication outside the order panel is conducted exclusively via the official business email. For matters related to confirmed orders, a dedicated, lifetime support channel becomes available within the buyer’s account panel.